Some subscribers of MTN have started receiving airtime credits from the telecommunications company as compensation for poor service quality experienced in January 2026.
According to a report by Punch, messages circulating online indicated that affected users were notified with texts stating: “Dear Customer, your account has been credited with N341 airtime for quality of service issues in January 2026. Thank you for your understanding.”
Subscribers, however, noted that the credited amounts differ, with some receiving as little as N20, others N91, and some higher sums such as N341.
It remains unclear whether all customers affected by the service disruption have started receiving the compensation.
The move follows earlier regulatory directives mandating telecom operators to address complaints related to poor network performance and adhere to quality-of-service standards, including compensating impacted users where necessary.
MTN had earlier indicated its readiness to comply with regulatory instructions while continuing to invest in network improvements to enhance service delivery across its network.
Details regarding the total number of affected subscribers and the specific criteria used for the compensation are yet to be disclosed.
